RSPCA Central, West & North East London

24-hour cruelty and advice line: 0300 1234 999

Terms & Conditions

  1. Introduction
    The online shopping website (“the Website”) of RSPCA Central & North East London Branch (registered charity number 248489) (“the RSPCA Branch”) is operated by Petscriptions Ltd Registered office: Unit 23, Angerstein Business Park, Greenwich, SE10 0RT. Registered number 05687109 (England and Wales). Petscriptions Limited is trading as (“”).] If for any reason you need assistance or have any comments or complaints, please e-mail or call 0844 567 8989.
  2. Important Notice
    All content of the Website is for information purposes only and is not a substitute for professional veterinary advice; rather it is designed to support, not replace, the relationship between You and Your veterinary surgeon. You should make sure that you carefully read all product packaging and labels prior to use. If Your Pet has, or you suspect it may have, a health problem, then you should consult Your vet. Please consult Your vet before giving Your Pet any new product, particularly if Your Pet is already under veterinary care.
  3. Definitions
    For the purposes of these Terms and Conditions:

    1. “Goods” means goods displayed for sale on the Website;
    2. “We/Us” means the Royal Society for the Prevention of Cruelty to Animals Central & North East London Branch (registered charity number 248489), and “Our” means of or belonging to Us;
    3. “Website” means the section of the website at dealing with Pet Medical Supplies, and any other part of that website referring to that section or to Pet Medical Supplies;
    4. “You” means any user of the Website, and (except as provided in the definition or “Your Pet”) “Your” means of or belonging to You;
    5. “Your Pet” means any animal (whether it belongs to you or not) to which You administer or apply any product purchased through the Website;
    6. “” means Petscriptions Limited is trading as or as as mentioned above.
  4. Terms and Conditions
    When You access the Website, You agree to be bound by these Terms and Conditions. Please read the Terms and Conditions carefully. We may change these terms and conditions at any time by updating this page. You should check this page from time to time to ensure that You are happy with any changes. If You do not accept these Terms and Conditions, please do not continue to use the Website. For ease of reference We recommend that You print a copy for Your own records.
  5. The contents of the Website are directed solely at those who access the Website from the UK. Your use of the Website and any purchase by you on the Website of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts.
  6. To register with and use this site you must be over 18 and a resident of the UK and the details which you give us must be true. You will be responsible for your use of this site and for your orders so please ensure that you keep your log-in details secure so that no-one else can misuse them.
  7. We have relied on in relation to the content of the Website and the products sold through the Website. We believe that has taken care in the preparation of the content of the Website. To the fullest extent permitted by the law We disclaim, and disclaims, all warranties of any kind with respect to the content of the Website and the products sold through it.
  8. In particular neither We nor nor any of our or their respective trustees, directors or related organizations shall be liable for any loss, claim or damage, including without limitation loss of profit, business loss, depletion of goodwill or otherwise (whether direct, indirect or consequential), costs or claims for consequential compensation whatsoever, howsoever caused, which arise directly or indirectly out of or in connection with use of the Website or of any product sold through the Website, or in respect of actions or decisions which have been taken by relying on any information contained within the Website or any linked site, except that this paragraph shall not exclude any damages in connection with personal injury, injury to Your Pet, or death of any person or animal caused (in any such case) by the negligence of or its directors or employees. Any and all claims must be directed to
  9. Any links on the Website to other web sites are provided for your interest only. We have no control over these sites and no responsibility or liability for their content, and the links do not imply any endorsement of content. We cannot ensure that any files downloaded from third party websites will be free of viruses or contamination or destructive features; hence you will browse such third party websites and/or download material from them at Your own risk, and We disclaim any responsibility for damage or losses You may incur as a consequence.
  10. If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.
  11. has informed us that once an order has been placed, the transaction is processed manually at the premises of which is registered with the Royal College of Surgeons to supply medicines and drugs. All prescriptions are filled by their veterinary surgeons who are members of the Royal College of Veterinary Surgeons.
  12. The Website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which We and/or may accept or decline in our/their absolute discretion without having to give a reason. A confirmation email is notification that We/ have/has received your offer on the Website. A contract is deemed to be made at the point of a sale invoice being issued by Us or following checking of orders by a veterinary surgeon who is a member of the Royal College of Veterinary Surgeons.
  13. The Website may be unavailable for any length of time. We will attempt to restore it as soon as it is practical. We will not be liable for any loss or inconvenience suffered by users of the Website when the Website is unavailable.
  14. We accept no responsibility for any typographical errors or technical inaccuracies on the Website (these will inevitably occur from time to time), or for any information on the Website that is out of date. Of course, We will try to procure that ensure that the prices stated on the Website are correct, and if we discover any errors in the price of Goods before We/ accept Your order We or they will notify you as soon as possible and give you the option to resubmit your order at the correct price or otherwise cancel Your order. The information provided on the Website is for information purposes only and is not to be construed as advice or a recommendation to buy Goods.
  15. You may download and use materials from the Website exclusively for Your own non-commercial use in treating Your Pet, and not for any other purpose provided that:
    1. no materials are modified in any way; and
    2. no graphics are used separately from accompanying text.
  16. Our copyright and trade mark notices appear in all copies and You acknowledge the Website as the source of material; and agree that any persons to whom You provide these materials will be made aware of these restrictions.
  17. The service provided by the Website does not include the provision of computer or other necessary equipment to access the Website. To use the Website You will require Internet connectivity and the appropriate telecommunication links. We will not be liable for any incompatibility of the Website with any of Your equipment, software or telecommunications links, or any costs You incur to enable access to this site.
  18. You are responsible for the content of Your communications. You undertake to Us to the best of Your ability to ensure Your usage of the service complies with all applicable laws and regulations. You may use the Website only for the consideration of Goods or the purchase of Goods and not for any of the following purposes:
    1. prevent any other person’s use of the Website;
    2. communicate any material that is or incites behaviour that would breach any criminal and civil laws, or any regulatory code of practice
    3. circulate any material that would be construed as harassing, defamatory, libellous, racist, abusive or threatening distribute obscene or vulgar material of a sexual nature
    4. breach any laws governing the use of public telecommunications network
    5. produce, store or communicate electronic copies of materials protected by copyright without the permission of the owner
    6. access other computer systems without express authority
    7. interfere with or disrupt networks or third party web sites connected to the Website
    8. distribute material that contains any viruses or disruptive programs
  19. We reserve the right to refuse to post material on the Website or to remove material already posted on the Website. You will indemnify Us and against all losses, liabilities, costs and expenses reasonably suffered or incurred by Us or, all damages awarded against Us or under any judgment by a court, and all settlement sums paid by Us as a result of any settlement arising out of Your breach of any of the above limitations.
  20. We or may also use the Website to tell You about changes to Our services, and/or inform You of special offers and new product promotions that We or think may be of interest to You. If You do not wish to receive this information from Us or from, please uncheck the box on the order form. Because of the concern with “spam” in recent years, We will not send such information by e-mail to You unless You check the appropriate box on the order form.
  21. Unless the law requires it this information will not be supplied to any other third party except as required to process and fulfil Your order or for internal business analysis purposes. Should You have any questions You wish to ask concerning Your privacy please e-mail our Customer Services Team at or call 0844 567 8989.
  22. You should choose a password that is not known or obvious to any other persons, and you should not divulge your password to any third party, as You will be liable for all activity and charges incurred through use of Your password whether authorised by You or not. If You forget Your password please use the on line reminder facility. You can change Your password on line. Should We have reason to suspect that there is likely to be or have been any breach of security, We may change Your password and notify You of the change by e-mail.
  23. We may be obliged by law to store all of Your communications and material including activity logs and We may have to disclose details of these to government or authorised officials upon request. Log files are utilised by the Website , like many web sites; these are used to monitor the effectiveness of Our marketing of the Website. These files do not link into personally identifiable information. The Website uses the latest 128 bit SSL (Secure Sockets Layer) technology to ensure that the details You provide when placing an order are kept private and secure, making shopping on the Website completely safe. Our secure server encrypts Your credit or debit card number details along with Your personal information and converts them into bits of code that are then securely transmitted over the Internet. Your browser will show when You are in a secure environment by displaying either a locked padlock or an image of a key in the grey bar at the bottom of the page; it may also warn You when You are entering secure mode as You go to place Your order.
  24. As a UK based organisation we abide by the rules and regulations of the Data Protection Act 1998, and as such no information supplied to us will be given to or used by any third parties other than and its associated companies. Whilst every care and attention is taken to ensure that the product descriptions we provide are both clear and accurate, this information is obtained from the various manufacturers. As such we cannot be held responsible for errors or omissions in such information. We (and the manufacturers) reserve the right to change the specification of any product without notice.
  25. We can suspend or terminate Your access to the website or part thereof if:
    1. You breach any of Your obligations under these Terms and Conditions; or
    2. We believe You have provided false or misleading information during the course of making an online purchase.
  26. The Website and all the materials contained in it are protected by intellectual property rights, including copyright, trade marks (registered or unregistered) and either belong to Us or or are licensed to Us or to to use. Materials include, but are not limited to, the text, design, layout, look, appearance, graphics and documents on the Website.
  27. You may not copy, redistribute, republish or otherwise make the materials on the Website available to anyone else without the consent in writing of Us and, where applicable,
  28. We believe that take great care to faithfully reproduce all descriptions and specifications as provided by the manufacturers, however errors may occur.
  29. The illustrations and colours are representative only.
  30. We reserve the right to alter specifications as advised by the manufacturers. If You are in any doubt We recommend You contact the manufacturer concerned who may be able to obtain or assist You further. Please be aware that We are unable to advise on the specific compatibility of individual products with others including IT products and software compatibility.
  31. You are responsible for checking the manufacturer’s product specification thoroughly before placing an order.
  32. All prices quoted are for new products and are priced in pounds sterling inclusive of any VAT payable. Our price is the selling price of the product and does not include Delivery/Carriage charges which are detailed at the check out page. The delivery charge passed on to You will depend on the weight and size of the goods ordered and the carrier concerned.
  33. The description and price of the goods You order will be as shown on the Website at the time You place Your order. Every effort is made to ensure that prices shown on the Website are accurate at the time You place Your order. If within 14 days of accepting Your order a pricing error is found in respect of any or all of the goods You have ordered, we will notify You as soon as possible detailing the mis-priced goods and offering You the option of:
    1. placing a new order at the correct price for those goods;
    2. cancelling the whole of Your order; or
    3. cancelling Your order for the mis-priced goods and reconfirming Your order for the correctly priced goods.
  34. If, within 14 days of receipt of our notice to You, You have not responded by selecting one of the available options 1, 2 or 3 above then:
    1. if all of the goods You have ordered are found to be mis-priced, the entire order will be cancelled automatically and We will refund or re-credit You for any sum You have paid for those goods; or
    2. if only some of the goods You have ordered are found to be mis-priced, our contract with You continues and We will deliver the correctly priced goods but We will not be obliged to supply You with the mis-priced goods. In these circumstances We will refund or re-credit You for any sum You have paid for the mis-priced goods.
  35. To avoid any doubt, where goods have been mis-priced and You subsequently order such goods at the correct price, these terms of sale shall apply to the order and the supply of the relevant goods, whether the order is placed through our Website or otherwise. In addition to the price, You may be required to pay a delivery charge for the goods, details of which are clearly displayed on our Website at the point that You place Your order.
  36. Receipt of an order via the Website by Us does not constitute acceptance of an order. We reserve the right to refuse Your offer for any reason. At any point up until acceptance of your order in accordance with paragraph 36 above. We may decline to supply the Goods to You without giving any reason.
  37. All purchases must be paid in full and payment is taken upon acceptance of the order. We will continue to own, and reserve the right to repossess any Goods sold from the Website until payment has been received and cleared in full.
  38. By placing an order You agree to these Terms and Conditions. You also agree to pay any additional charges mentioned herein regarding Goods ordered and the delivery, collection and recovery thereof. You authorise these payments to be made on the credit or debit card whose details were given at the time of ordering in accordance with the Terms and Conditions.
  39. Payments are accepted on most credit or debit cards via Our secure server. You authorise Us to contact organisations which we use to verify your address and credit/debit card details and to make any enquiries We deem necessary in connection with this sale and also for Your protection. This information will be used to establish potential risk.
  40. An invoice giving a description of the Goods purchased and the price paid including VAT is available via Our Website once Goods are dispatched. A copy is available as a PDF file to download and print by returning to the ‘Customer Login’ page.
  41. These terms and conditions do not affect your statutory rights as a consumer.

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